Terms & Conditions

Last Updated: 25 January 2026  |  Effective: 25 January 2026

Welcome to the website of Pelagic Helm. These Terms & Conditions ("Terms") set out the rules and expectations that apply when you access our website or engage our consulting services. By using this site or entering into any service engagement with us, you acknowledge that you have read and understood the following provisions.

1. Definitions

Throughout these Terms, the following definitions apply:

• "Company," "we," "our," "us" refers to Pelagic Helm, operating from 15 Queen's Road East, Unit 706, Wan Chai, Hong Kong.
• "User," "you," "your" refers to any individual or entity accessing this website or engaging our services.
• "Services" refers to consulting engagements offered by Pelagic Helm, including Market Entry Advisory, Organizational Design Consultation, and Financial Health Assessment.
• "Website" refers to the pages hosted at https://pelagichelm and all associated content.
• "Agreement" refers to these Terms together with any engagement letter or service proposal mutually accepted by both parties.

2. Acceptance of Terms

By browsing this website, submitting a contact form, or entering into a service engagement with Pelagic Helm, you signify your acceptance of these Terms. If you do not agree with any provision, please discontinue use of the website and do not proceed with any engagement.

You must be at least 18 years of age and possess the legal authority to enter into binding agreements. If you are accessing this site on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Description of Services

Pelagic Helm offers business consulting services focused on market entry planning, organisational design, and financial performance review. All services are delivered according to the scope, timelines, and fees outlined in a written engagement proposal or letter agreed upon by both parties before work commences.

We reserve the right to modify our service offerings, adjust pricing, or update engagement terms at any time. Any changes to an active engagement will be communicated in writing and require mutual agreement.

4. Engagement Process

Each consulting engagement follows a defined process:

• An initial enquiry is submitted through our contact form or by reaching out directly.
• We arrange an introductory conversation to discuss your situation and objectives.
• A written proposal is provided outlining scope, deliverables, timeline, and fees.
• Upon your written acceptance of the proposal, work begins according to the agreed schedule.

No binding obligations arise for either party until a proposal or engagement letter has been mutually accepted in writing.

5. User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate and complete information in any forms or communications.
• Respect the intellectual property and proprietary information of Pelagic Helm.
• Use the website only for lawful purposes and in a manner consistent with these Terms.
• Cooperate with reasonable requests for information or access necessary to fulfil agreed-upon deliverables.

You agree not to use this website or our services for any unlawful purpose, to upload harmful code, to impersonate another party, or to interfere with the website's functionality.

6. Intellectual Property

All content on this website — including text, graphics, design elements, logos, and document templates — is the property of Pelagic Helm or its licensors and is protected under applicable intellectual property laws of Hong Kong and international jurisdictions.

Deliverables produced during a consulting engagement become the client's property upon receipt of full payment, unless otherwise specified in the engagement letter. However, Pelagic Helm retains the right to use methodologies, frameworks, and generalised knowledge developed during any engagement for future work.

7. Payment Terms

Fees for consulting services are quoted in Hong Kong Dollars (HK$) and are payable in accordance with the schedule set out in each engagement proposal. Unless otherwise agreed:

• A deposit may be requested prior to commencement of work.
• Remaining fees are invoiced upon delivery of final reports or at milestones defined in the proposal.
• Payment is due within 14 days of the invoice date.
• Late payments may incur an administrative charge of 1.5% per month on outstanding amounts.

Pelagic Helm reserves the right to pause or suspend active work if payments are not received within the agreed timeframe.

8. Cancellation and Refunds

Either party may propose a cancellation or modification to an active engagement. If you wish to cancel:

• Cancellation before work commences: full refund of any deposit paid.
• Cancellation during the engagement: fees for completed work to date will be invoiced on a pro-rata basis. Any unused deposit will be returned.
• Cancellation requests should be submitted in writing to legal@pelagichelm.

Pelagic Helm may terminate an engagement if the client materially breaches these Terms, fails to provide necessary cooperation, or does not meet payment obligations after reasonable notice.

9. Confidentiality

Both parties agree to treat as confidential any proprietary information shared during the course of an engagement. This includes business data, financial records, strategic plans, and engagement deliverables. Confidentiality obligations survive the termination of any engagement for a period of two years, unless a longer period is specified in the engagement letter.

10. Disclaimers

Consulting services are provided on an advisory basis. Pelagic Helm does not make representations or warranties regarding specific business outcomes. All advice, reports, and deliverables are based on the information available at the time and represent our professional assessment — they should not be taken as a substitute for independent legal, financial, or tax advice.

This website and its contents are provided on an "as-is" basis. While we take care to ensure accuracy, we do not warrant that the website will be error-free, uninterrupted, or free from harmful components.

11. Limitation of Liability

To the maximum extent permitted under Hong Kong law, Pelagic Helm's total liability in connection with any engagement or use of this website shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, regardless of whether we were advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless Pelagic Helm, its directors, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from your breach of these Terms, misuse of this website, or any third-party claims related to your use of our services.

13. Force Majeure

Neither party shall be liable for delays or failure to perform obligations under these Terms resulting from events beyond reasonable control. Such events include, but are not limited to, natural disasters, government actions, epidemics, civil unrest, infrastructure failures, and disruptions to telecommunications or internet services.

14. External Links

This website may contain links to third-party websites. Pelagic Helm does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any linked external sites. Visiting external sites is at your own discretion.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these Terms or the use of this website shall be subject to the jurisdiction of the courts of Hong Kong.

Before pursuing formal proceedings, both parties agree to attempt resolution through good-faith negotiation. If a dispute cannot be resolved informally within 30 days, either party may pursue mediation administered by an agreed-upon mediator in Hong Kong.

16. General Provisions

• Entire Agreement: These Terms, together with the relevant engagement proposal, constitute the entire understanding between you and Pelagic Helm regarding the subject matter herein.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: A failure by either party to enforce any right under these Terms does not constitute a waiver of that right.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. Pelagic Helm may assign its rights or obligations to a successor entity.
• Notices: Any notices under these Terms should be sent to legal@pelagichelm or to our business address at 15 Queen's Road East, Unit 706, Wan Chai, Hong Kong.

17. Changes to These Terms

Pelagic Helm may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of the website or engagement of our services after any updates constitutes acceptance of the revised Terms.

18. Contact Information

If you have questions about these Terms, you may reach us at:

Pelagic Helm
15 Queen's Road East, Unit 706, Wan Chai, Hong Kong
Email: legal@pelagichelm
Phone: +852 6291 4853